What’s The Point Of Being Smart If Nobody Understands What You Have To Say? 

The customer experience is becoming increasingly important in the current information overflow. «Corporate Behaviour» – the way companies behave towards customers, partners, suppliers, shareholders, the public and employees – plays a decisive role. What is the use of the best website and the best advertising campaign if employees fail to deliver on the company's promise of performance in their interaction with customers?

I am a licensed «etiquette trainer» and offer you flexible packages to train your employees at different levels of customer-oriented behavior. The spectrum ranges from body language to the right approach (written and oral) to a professional appearance at receptions, events or restaurant visits. Because every employee is a business card of your company!

My packages include:

• «Knigge-Breaks» Short sessions of 2 hours for groups of up to 15 people
  
• Semi- or full-day seminars for groups of up to 10 people
  
• Integration training for employees from other cultural backgrounds
  
• Individual or individual coaching within the framework of a management training course
  

I offer all training courses and coachings in German or English.